Shipping policy

Thank you for shopping with GH Mart! We are proud to offer a seamless shopping experience by delivering your favorite products right to your doorstep. Please review our shipping guidelines below.

1. Free Nationwide Delivery
We are excited to offer 100% Free Shipping all over Pakistan on every single order. There are no hidden fees, no minimum order values, and no coupon codes required. The price you see on the product page is exactly what you pay.
2. Processing and Delivery Timelines
  • Order Processing: All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after we verify your order details.
  • Delivery Time: Once dispatched, your parcel will be delivered within 3 to 5 business days anywhere in Pakistan.
Note: Delivery times may vary slightly during peak sales events, national holidays, or due to unforeseen courier delays. We appreciate your understanding.
3. Cash on Delivery (COD) & Open Parcel Policy
For your security and peace of mind, we offer Cash on Delivery (COD) with an Open Parcel Policy.
  • You are fully allowed to open the package and check your items before handing over the cash to the delivery rider.
  • Once you are satisfied with the contents of your order, you can make the payment.
  • Please ensure your phone is switched on so the rider can easily coordinate with you upon arrival.
4. Love Your Product? Leave a 5-Star Review!
Your feedback means the world to us! If you are happy and satisfied with your product, please take a moment to leave a good, 5-star review on our website or social media. It helps our small business grow and helps other customers shop with confidence.

5. Order Tracking
As soon as your parcel is handed over to our courier partner, we will send you an SMS and/or email containing your unique tracking number. You can use this number to check the real-time status of your shipment.

6. Wrong or Damaged Items
If you notice any defect, damage, or an incorrect item upon opening the parcel, you can refuse to accept it directly from the rider, or contact our customer support team immediately within 48 hours. We will arrange a swift replacement or resolution for you.

7. Customer Support
At GH Mart, your satisfaction is our top priority. If you have any questions about your delivery, order status, or need help tracking your parcel, please don't hesitate to reach out to our dedicated support team:
  • Email: [ecombusiness616@gmail.com]
  • WhatsApp / Phone: [0302893715]