Legal notice

At GH Mart, customer satisfaction is our top priority. Since we offer an Open Parcel Policy, we highly encourage you to check your items upon delivery. However, if you face any issues after receiving your package, please review our return guidelines below
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24-Hour Return & Replacement Warranty
We offer a 24-hour return and replacement warranty from the exact time of delivery. If your product is defective, damaged, or not as described, you must contact us within this 24-hour window to be eligible for a replacement or a refund.


Eligibility Criteria for Returns
To be eligible for a return or exchange, please ensure that:
  • You contact us within 24 hours of receiving the item.
  • The item is unused, undamaged, and in the same condition that you received it.
  • The item must be in its original packaging.
How to Initiate a Return or Exchange
  1. Email our support team at ecombusiness616@gmail.com
  2. Provide your Order Number and a brief video or photo clearly showing the product defect or issue.
  3. Once approved, we will provide you with the steps to send the item back to us.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed via JazzCash, Easypaisa, or Direct Bank Transfer within 3–5 business days.
  • Please note that original shipping costs (if any) are non-refundable.